Privacy Policy

This Privacy Policy describes how www.myyonivibes.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

My Yoni Vibes, Um Bongert 7, 5451 Stadtbredimus, Luxembourg

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor BigCartel
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor BigCartel
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Customer support information

Purpose of collection: to provide customer support.
Source of collection: collected from you
Disclosure for a business purpose: BigCartel

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use BigCartel to power our online store.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

Duration

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

24h

_shopify_country

Used in connection with checkout.

session

_shopify_m

Used for managing customer privacy settings.

_shopify_tm

Used for managing customer privacy settings.

30min

_shopify_tw

Used for managing customer privacy settings.

_storefront_u

Used to facilitate updating customer account information.

1min

_tracking_consent

Tracking preferences.

Used in connection with checkout.

cart

Used in connection with shopping cart.

cart_currency

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

cart_ver

Used in connection with shopping cart.

checkout

Used in connection with checkout.

checkout_token

Used in connection with checkout.

dynamic_checkout_shown_on_cart

Used in connection with checkout.

30min

hide_shopify_pay_for_checkout

Used in connection with checkout.

session

keep_alive

Used in connection with buyer localization.

master_device_id

Used in connection with merchant login.

previous_step

Used in connection with checkout.

remember_me

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

20y

shopify_pay

Used in connection with checkout.

shopify_pay_redirect

Used in connection with checkout.

30 minutes, 3w or 1y depending on value

storefront_digest

Used in connection with customer login.

tracked_start_checkout

Used in connection with checkout.

checkout_one_experiment

Used in connection with checkout.

session

Reporting and Analytics

Name

Function

Duration

_landing_page

Track landing pages.

_orig_referrer

Track landing pages.

Shopify analytics.

30min

_shopify_d

Shopify analytics.

session

_shopify_s

Shopify analytics.

30min

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

30min

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

30min

_shopify_y

Shopify analytics.

_shopify_evids

Shopify analytics.

session

_shopify_ga

Shopify and Google Analytics.

session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Last updated: July 25 2022

Website Terms and Conditions of Use

This version in effect since July 25, 2022.

of My Yoni Vibes

Acceptance of Terms

Welcome to the Internet Site of My Yoni Vibes. (the "Website"). This Website is owned and operated by My Yoni Vibes. or its subsidiaries and affiliates ("MYV"). The use of this Website is subject to the terms and conditions outlined below (the "Terms and Conditions").

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS AND BY ANY AND ALL OTHER POLICIES AND GUIDELINES INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ANY OF THE TERMS AND CONDITIONS, OR YOU DO NOT BELIEVE THAT THEY ARE REASONABLE, YOU ARE NOT AUTHORIZED TO ACCESS THIS WEBSITE.

Age of Majority

In order to access this Website, you must be over the age of 18 or over the age of majority in the jurisdiction in which you reside and be lawfully able to accept the Terms and Conditions.

If you are using the Website on behalf of any entity, you must comply with the Terms and Conditions and be authorized to accept the Terms and Conditions on such entity's behalf.

Acceptable Use

You must not use this Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not conduct any systematic or automated data collection activities, including without limitation framing, scraping, data mining, data extraction and data harvesting on or in relation to this Website without MYV's express written consent.

You must not use this Website for any purposes related to marketing any product that is not sold already through this Website by MYV without MYV's express written consent and in any event only as is provided in section 6 below.

Website Content and Trade-Marks

You may not use the MYV-logo in any manner including in any metatags or any other "hidden text" without MYV's express written permission and except as provided in section 6 below.

MYV owns all rights, including intellectual property rights, in the Website including in all materials on or comprising the Website, including all information, data, design, images, sound, photographs, video, illustrations, links, icons, graphics, Trade-marks, headers, text and any object or source code utilized in the Website software, and any portion thereof (collectively, "Content"). All such rights are expressly reserved.

Reference by MYV to any other trade-marks, products, services, processes or other information, by trade name, trade-mark, manufacturer, supplier or otherwise, does not constitute or imply endorsement, sponsorship or recommendation thereof by MYV.

Use Licence

MYV grants you a limited licence to view and browse this Website and to print individual pages from this Website for your own personal, non-commercial use, provided that you agree to and accept without modification these Terms and Conditions. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content from this Website without the express written permission of MYV. Your use of this Website constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. MYV reserves complete title and full intellectual property rights in any material that you may copy or print from this Website.

Links

The Website contains links to third party websites that are not owned or controlled by MYV. MYV makes no claim or representation regarding, and accepts no responsibility for, directly or indirectly, the quality, content, nature or reliability of third party websites accessible by hyperlink from the Website, or websites linking to the Website. Such sites are not under the control of MYV and we are not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. MYV provides these links to you only as a convenience, and the inclusion of any link does not imply approval, affiliation, endorsement or adoption by MYV of any site or any information contained therein.

When you leave the Website, you should be aware that while our Terms and Conditions, as well as our policies, still govern in respect of the Website, they are not applicable to third party websites. If you visit any of the linked sites, we urge you to review their respective terms and conditions as well as their policies on privacy and security.

Your participation, correspondence or business dealings with any third party found on or through the Website, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that MYV shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.

You may not use a screenshot of any MYV Trade-mark, logo or other proprietary information, including the Content of this site, without MYV's express written consent.

You may not use a Trade-mark of MYV to link to this Website without the express written permission of MYV. On receipt of that permission, the following terms and conditions apply:

a. You can make a reference online to My Yoni Vibes or any of our Trade-marks to describe our products and services, but your reference must be truthful, and cannot suggest that you are affiliated or partnered with, approved, sponsored or endorsed by, MYV.
b. Textual references to My Yoni Vibes or our other Trade-marks should never be hyperlinked to anything but the we-vibe.com home page or the specific we-vibe.com product page associated with the hyperlinked Trade-mark.
c. Do not use any of our Trade-marks in a way that is deceptive, harmful, obscene or otherwise objectionable to MYV.
d. You may not present or feature our Trade-marks on websites containing content associated with pornography, gambling or illegal activities.
e. You may not combine our Trade-marks, or any element of our Trade-marks, with your own name, mark or generic terms. To be clear, the Trade-marks must not be incorporated or used in any manner as part of, or in close proximity to, another company's name, domain name/website, product or service name, logo, trade dress, design, slogan or other trade-marks. The Trade-marks must never appear with any other symbol or icon (except the trade-mark symbols ® or ), be contained within a box, circle, or other shape, or combined with any other name, logo or icon to create a co-branded logo.
f. You may not use any other marks or logos to represent or reference our products or services.
g. Do not use trade-marks, logos, or other content that are confusingly similar to the Trade-marks.
h. Do not modify or alter the Trade-marks or use them in a way that is likely to create confusion between MYV and any another brand or entity.
i. You may not attempt to get rights in the Trade-marks, or any confusingly similar approximations, whether by trade-mark registration, domain name registration or otherwise. In the event that you do acquire any unauthorized rights in or to any Trade-marks, you must promptly assign them to us without compensation.
j. We require the use of either the ® or the trade-mark attribution symbols with our Trade-marks.

User Accounts

To access some features of the Website, you may have to register for a MYV user account or partner account. When registering a user or partner account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your user or partner account. You must keep your account password secure. You must notify MYV immediately of any breach of security or unauthorized use of your user or partner account. Although MYV will not be liable for your losses caused by any unauthorized use of your user or partner account, you may be liable for the losses of MYV or others due to such unauthorized use.

All login names and passwords remain the property of MYV, and may be cancelled or suspended at any time by MYV without any notice or liability to you or any other person. MYV is not under any obligation to verify the actual identity or authority of the user of any login name or password.

By registering a user or partner account you give MYV permission to send you periodic information on sales and promotions.

By registering a partner account you acknowledge that you have agreed to the terms and conditions in our We-Vibe Partner Agreement.

User Content: Privacy

In the Terms and Conditions, user content means material including, without limitation, text, images, audio material, video material and audio-visual material that you submit to this Website, for whatever purpose (collectively, "User Content"). You may be able to post or upload (in designated areas of the Website) User Content to the Website.

You represent and warrant that you own or have the rights to use and license MYV to use the User Content in the manner contemplated by the Website and the Terms and Conditions.

You are solely responsible for your own User Content and the consequences of posting or publishing it. By uploading or posting User Content to the Website, you automatically grant MYV a worldwide, irrevocable, non-exclusive, royalty free license to use, reproduce, modify, translate into different languages or formats, publish and distribute such User Content on the Website, or in any existing or future media, for the purpose of sharing the User Content with users and visitors of the Website and to promote the Website. You also grant to MYV the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your User Content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or MYV or a third party (in each case under any applicable law).

You must not submit any User Content to the Website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

By accessing and/or using the Website, you may provide us with personal information as described in our Privacy Policy. You acknowledge that you have read and understood our Privacy Policy, which governs the collection, use, storage and disclosure of such personal information.

MYV reserves the right to edit or remove any material submitted to, hosted on or published upon this Website, or stored on MYV’s servers.

Disclaimer

Your use of this Website is entirely at your own risk. All content on this Website is provided on an "as is" and "as available" basis. MYV disclaims, and you hereby waive, any and all warranties, conditions and liabilities of any kind, whether express or implied, arising by operation of law or otherwise, with respect to this Website or any other Internet site linked to this Website and any content on this Website or any other Internet site linked to this Website, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. MYV does not warrant the accuracy, completeness, currency, reliability or suitability of the operation of the Website, or any of the content or data found on the Website.

MYV is not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

MYV assumes no responsibility, and shall not be liable for, any damages to, or any viruses affecting, your computer equipment or other property on account of your access to, use of, or browsing on the Website or your use, as permitted in section 5 above, of any Content from the Website.

Nothing on this Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any medical matter you should consult an appropriate professional.

Limitations of Liability

In no event shall MYV, its directors, officers, employees, affiliates, agents, subsidiaries, successors or assigns, subcontractors or other representatives ("Third Parties") be liable, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), strict liability or otherwise, to you or any other person for any loss (including any business loss, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data) or for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, this Website or any content on this Website, even if MYV or other Third Parties have been advised of the possibility of such damages.

IF YOU ARE DISSATISFIED WITH THIS INTERNET SITE AND THE CONTENT HEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS INTERNET SITE.

If any portion of this limitation is found to be invalid or unenforceable for any reason, then MYV’s total liability to you shall in no event exceed fifty dollars ($50).

Errors, Inaccuracies or Omissions

MYV makes every effort to ensure that the Content on this Website is complete and current. However, MYV does not guarantee that the information contained on this Website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you.

Product Purchase Terms and Conditions

Products and Availability

This Website displays products available for purchase; however, not all products are available at all times and products may be changed, substituted or discontinued at any time. MYV attempts to provide an accurate description of the products available for sale, but does not warrant the accuracy, completeness, reliability or currency of such descriptions. Warranty information regarding products is available to you on our Warranty page.

While we use our best efforts to fulfill all orders, MYV cannot guarantee the availability of any particular product displayed on this Website. MYV reserves the right to discontinue the sale of any product listed on this Website at any time without notice.

Product Prices

Product prices offered on this Website may vary from other advertised prices due to varying conditions in different geographic markets. The prices displayed on this Website are quoted in CDN dollars or in US dollars depending on the jurisdiction from which you access this Website. Prices are valid and effective only within their respective Canadian or US jurisdictions, and such prices do not include shipping and handling (unless otherwise indicated) or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and taxes that may apply to your order.

Payment Options

MYV accepts Paypal, VISA and MasterCard credit cards. We do not accept cash, cheques or COD for online orders.

Delivery

MYV will use commercially reasonable efforts to deliver any ordered product as quickly as possible and within any time periods indicated. However, you acknowledge and agree that MYV will not be held responsible for any delays in shipping or delivery.

Warranties

MYV warrants that the goods or services purchased hereunder will be free from defects in material, workmanship and design, and fit and sufficient for the purposes intended. For details on product exchanges, see our Refund Policy page.

Changes

WTU has the right at any time to make changes in drawings, specifications, materials, packaging, time and place of delivery, and method of transportation. You hereby agree to accept any such changes subject to this section.

Miscellaneous

While our goal is an error-free site, we do not guarantee that any content is 100% accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. MYV reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

For further information about purchasing products from MYV, please read our Policy pages or contact us directly via the contact form.

Unenforceable Provisions

If any provision of the Terms and Conditions are, or are found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of the Terms and Conditions.

Severability

If any term or provision of the Terms and Conditions, or the application thereof to any person, place or circumstance, shall be held by a court of competent jurisdiction or other competent authority to be invalid, unenforceable or void, the remainder of the Terms and Conditions and such term or provision as applied to other persons, places and circumstances shall remain in full force and effect.

Indemnity

You hereby indemnify MYV and undertake to keep MYV indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by MYV to a third party in settlement of a claim or dispute on the advice of MYV’slegal advisers) incurred or suffered by MYV arising out of any breach by you of any provision of the Terms and Conditions, or arising out of any claim that you have breached any provision of the Terms and Conditions.

Breaches of the Terms and Conditions

Without prejudice to MYV's other rights under the Terms and Conditions, if you breach the Terms and Conditions in any way, MYV may take such action as MYV deems appropriate to deal with the breach, including suspending your access to the Website, prohibiting you from accessing the Website, blocking computers using your IP address from accessing the Website, contacting your Internet service provider to request that they block your access to the Website and/or bringing court proceedings against you.

Variation

MYV may revise the Terms and Conditions from time-to-time. Revised Terms and Conditions will apply to the use of this Website from the date of the publication of the revised terms and conditions on this Website. Please check this page regularly to ensure you are familiar with the current version.

Law, Jurisdiction and Language

Any matter that arises out of your use of this Website shall be governed by the laws of Luxembourg. All contracts shall be concluded in English.

Assignment

MYV may transfer, sub-contract or otherwise deal with MYV's rights and/or obligations under the Terms and Conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under the Terms and Conditions.

Entire Agreement

These Terms and Conditions constitute the entire agreement between MYV and you regarding the subject matter of this agreement, and supersede all prior or contemporaneous agreements or communications, whether electronic, oral or written between MYV and you with respect to such subject matter.

Accessible Customer Service Plan

My Yoni Vibes. (MYV) is committed to providing a work environment that is supportive of independence, dignity, integration and equal opportunity and remains diligent in ensuring the application of these same standards when dealing with contractors, customers, service providers and visitors to our offices.

MYV is committed to excellence in serving all customers, including people with disabilities. MYV strives to provide customers with disabilities the same opportunity to access our goods and services, so that they may benefit from them in a similar way as other customers. This will be achieved in the following ways:

Assistive Devices

We will serve people with disabilities who use assistive devices to obtain our goods and services by ensuring that our staff is trained and familiar with various assistive devices that may be used by customers.

Communication

We will communicate with people with disabilities in ways that take into account their disability. This will include training customer service representatives on how to interact and communicate with people with various types of disabilities.

Telephone Services

We will train our customer service representatives to communicate with customers over the telephone and to speak clearly in plain language. We will offer to work with a customer through email or other written correspondence if communicating by telephone is not suitable for them.

Web Services

Our website and webstore are accessible to all customers, including those who are visually challenged, through assistive programs such as JAWS screen reader. If a customer has difficulty navigating our webstore, our customer service representatives are trained to assist customers through the process.

Billing

We will provide invoices to all of our customers in a format that is suitable to them such as hard copy, large print, e-mail, etc. We will answer customer queries about the content of the invoice in person, by telephone or by email.

Service Animals

We welcome people with disabilities who are accompanied by a service animal in our premises. We will also ensure that all staff are properly trained on how to interact with people with disabilities who are accompanied by a service animal.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Our premises are our corporate offices and therefore there are no charges for customers to enter our premises.

Notice of Temporary Disruption

If there were a temporary disruption, notice would be posted on MYV websites where the majority of our customers access our services (we-vibe.com and www.standardinnovation.com). Very few customers visit our corporate offices. Notice would include information about the reason for the disruption, its anticipated length of time and alternative means for accessing our services.

Training for Staff

MYV will provide training to all employees who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. This training will be provided in the Employee Orientation package that staff receives when hired.

Feedback Process

Customers who wish to provide feedback on the way MYV provides goods and services to people with disabilities can contact MYV by:

Email: [email protected], Contact Form, Customer Service will receive all feedback, including complaints. Feedback will be directed to the appropriate Manager depending on the nature of or subject of the complaint. Customers can expect to hear back within five business days.

Modifications to This or Other Policies

Any policy of MYV that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Approved by: Julie Peeters, CEO

Accessible Customer Service Plan

My Yoni Vibes (MYV) is committed to providing a work environment that is supportive of independence, dignity, integration and equal opportunity and remains diligent in ensuring the application of these same standards when dealing with contractors, customers, service providers and visitors to our offices.

Assistive Devices

Communication

Web Services

Billing

Service Animals

Support Persons

Notice of Temporary Disruption

If there were a temporary disruption, notice would be posted on WTU websites where the majority of our customers access our services (we-vibe.com and www.standardinnovation.com). Very few customers visit our corporate offices. Notice would include information about the reason for the disruption, its anticipated length of time and alternative means for accessing our services.

Feedback Process

Customers who wish to provide feedback on the way MYV provides goods and services to people with disabilities can contact MYV by:

Email: [email protected]

Customer Service will receive all feedback, including complaints. Feedback will be directed to the appropriate Manager depending on the nature of or subject of the complaint. Customers can expect to hear back within five business days.

Modifications to This or Other Policies

Any policy of MYV that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Approved by: Julie Peeters, CEO